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HELLOSELF PRIVACY NOTICE

  1. ABOUT US AND THIS PRIVACY NOTICE
    • 1.1
      HelloSelf (UK) Limited ("HelloSelf", "we", "our", or "us") provides a platform, which we make available through our website at www.helloself.com (our "Website") and our mobile app (our "App"), that enables:
      1. users that sign up and create an account ("members") to track their lifestyle, emotions and experiences, set life goals, and conduct psychometric self- assessments (the "Self-service Features");
      2. members to share this information with, and access therapy sessions with clinical and counselling psychologists and CBT therapists ("Experts"); and
      3. Experts to promote their services, provide therapy and counselling sessions ("Sessions") to, and communicate with members,
      (the "HelloSelf Service")
    • 1.2 This privacy notice ("Privacy Notice") sets out how we collect, store, process, transfer, share and use data that identifies or is associated with you (your "personal information") when you use the HelloSelf Service, or otherwise interact with us by email, phone or social media.
    • 1.3 Please ensure that you have read and understood how we collect, store, use and disclose your personal information as described in this Privacy Notice.
  2. WHO IS RESPONSIBLE FOR YOUR PERSONAL INFORMATION
    We are the data controller of the personal information we collect and use through the HelloSelf Service as described in this Privacy Notice. This means that we determine and are responsible for how your personal information is used when you use the HelloSelf Service or otherwise interact with us by email, phone or social media.
  3. HOW TO CONTACT US
    If you have any questions about this Privacy Notice or how we use your personal information, please contact our data protection officer at dpo@helloself.com.
  4. PERSONAL INFORMATION WE COLLECT WHEN YOU USE THE HELLOSELF SERVICE AND HOW WE USE IT
    • 4.1 We collect personal information that you upload to the HelloSelf Service when you set up your account on the HelloSelf Service (whether as a member or as an Expert) and that you provide directly to us when you communicate with us (including through email, phone or social media).
    • 4.2 If you are a member, we also collect personal information that you upload to the HelloSelf Service when you use the Self-service Features and when you schedule and pay for a Session.
    • 4.3 Most of the information that we collect is collected directly from you. However, if you are a member and have been referred to the HelloSelf Service by a third party, or if a third party is paying for your use of the HelloSelf Service, we may also collect information from those third parties, such as your insurance provider, your referring practitioner, the NHS or your employer
    • 4.4 Like all online services, we also collect certain personal information about you automatically when you use the HelloSelf Service in order to understand how the HelloSelf Service is used and how we can improve it.
    • 4.5
      We have set out the categories of personal information we collect and how we use them in detail below.Information you upload when you set up your accountWe will collect the following information in this way:
      1. Contact information, such as your first name, last name, email address and phone number.
        How we use this personal informationLegal basis we rely on
        We use this information to set up and manage your member or Expert account with us.The processing is necessary for the performance of a contract with you (namely if you are a member, our Terms of Service or, if you are an Expert, our contract with you (the "Expert Agreement")).
        We use this information to send you service-related communications, such as password recovery emails and payment confirmationsThe processing is necessary for the performance of a contract with you (namely our Terms of Service or Expert Agreement).
        We use this information to respond to any queries you submit to us about the HelloSelf Service.The processing is necessary for our legitimate interests, namely communicating and responding to queries and customer service requests from our customers, prospective customers, and business contacts.
        We use this information to send you newsletters and information about promotions and new features on the HelloSelf Service.
        If you are joining our team of Experts, we will use your name to search the registers of practitioners maintained by the British Association for Behavioural & Cognitive Psychotherapies ("BABCP") or Health & Care Professions Council ("HCPC") to confirm that you are currently registered with the appropriate organisation.        		We will only process your personal information in this way to the extent you have given us your consent.
        The processing is necessary in order to take steps prior to entering into a contract with you, namely the Expert Agreement.
      2. Profile information, if you join our team of Experts, we will ask you to set up your profile by providing information such as a "bio", and your experience and qualifications. You can also customise your profile further by uploading your photograph.
        How we use this personal informationLegal basis we rely on
        We use this information to promote your services to users of the HelloSelf ServiceThe processing is necessary for the performance of a contract with you (namely our Expert Agreement).
        We use information about your experience and qualifications to match you with members seeking to book and attend therapy sessions.The processing is necessary for the performance of a contract with you (namely our Expert Agreement).
      3. Professional information, if you join our team of Experts, we will keep a record of your registration information with the BABCP or HCPC. We will also ask you to provide evidence of your professional indemnity insurance policy.
        How we use this personal informationLegal basis we rely on
        We use this information ensure that we meet our commitments by working only with appropriately accredited and insured Experts.The processing is necessary for the performance of a contract with you (namely our Expert Agreement).
      4. Your communication preferences, such as whether you asked or agreed to receive emails from us promoting the HelloSelf Service and whether you would like us to keep your GP informed about any treatment you receive through the HelloSelf Service.
        How we use this personal informationLegal basis we rely on
        We use this information to ensure that we only send promotional communications to you in accordance with your preferences.The processing is necessary to comply with a legal obligation to which we are subject, namely laws implementing the ePrivacy Directive 2002/58/EC (as amended).
        We use this information to ensure that we only share any information about your use of the HelloSelf Service or your Sessions with your GP in accordance with your preferences.The processing is necessary to comply with a legal obligation to which we are subject, namely our legal obligations of confidentiality and obligations relating to the processing of health data under the Data Protection Act 2018.
        Information you provide directly to us when you communicate with us
    • 4.6
      When you communicate with us, such as by email, phone or social media, we will collect the comments, queries and feedback that you submit to us when you contact us and the content of our responses to you.
      How we use this personal informationLegal basis we rely on
      We use this information to respond to your comments, queries and feedback about the HelloSelf Service or us. The processing is necessary for our legitimate interests, namely communicating with customers, prospective customers and business contacts.
      We use this information to tailor the communications we send to you so that they are more relevant to you.The processing is necessary for our legitimate interests, namely ensuring that the contents of any communications that we send is relevant to the recipient's needs and interests.
      We use this information to improve the HelloSelf Service in response to any comments, complaints and feedback that you provide.The processing is necessary for our legitimate interests, namely maintaining and improving the HelloSelf Service.
      Information that members provide when they use the Self-service Features and schedule Sessions
    • 4.7
      We will collect the content and information you submit when using the Self-service Features, including:
      1. Information that you submit through our mood tracking and personal notes tools. We will not share this information with Experts.
        How we use this personal informationLegal basis we rely on
        We use this information to provide you the Self-service Features, including allowing you to track goals and how your mood develops over time.The processing is necessary for the performance of a contract with you (namely our Terms of Service).
      2. Your responses to certain questionnaires available through the Self-service Features, including standard diagnostic tools that are regularly used to screen individuals for the presence and severity of depression or anxiety.
        How we use this personal informationLegal basis we rely on
        We will use your responses to these questionnaires to indicate to you whether you are likely suffering from depression or anxiety and the likely severity of that depression or anxiety, and use those results to inform you if we recommend that you speak to a therapist.We will only process your personal information in this way to the extent you give us your consent to do so.
        If you have booked a Session or otherwise engaged with an Expert, we will share this information with the relevant Expert to enable them to provide their advice and services to you.The processing is necessary for the performance of a contract (namely our Terms of Service).
        The additional condition that we rely on for processing this personal information is that processing is necessary for the provision of health or social care or treatment and the management of health or social care systems and services pursuant to a contract with a health professional.
    • 4.8
      In order to engage with an Expert through the HelloSelf Service, we will ask you to provide the following information:
      1. Identification information, such as date of birth, postal address and country of residence.
        How we use this personal informationLegal basis we rely on
        We use this information to check if you are eligible to use the HelloSelf Service (i.e. are over 18 and a UK resident).The processing is necessary for the performance of a contract with you (namely ourTerms of Service).
      2. The condition(s) for which you are seeking help (if applicable), including previous medical history related to the condition (including diagnoses and treatment).
        How we use this personal informationLegal basis we rely on
        We use this information to match you with suitable Experts that provide services relevant to your condition.The processing is necessary for the performance of a contract (namely our Terms of Service).
        The additional condition that we rely on for processing this personal information is that processing is necessary for the provision of health or social care or treatment and the management of health or social care systems and services pursuant to a contract with a health professional.
        We will share this information with the Expert you engage in order to enable them to structure and provide suitable advice during Sessions.The processing is necessary for the performance of a contract (namely our Terms of Service).
        The additional condition that we rely on for processing this personal information is that processing is necessary for the provision of health or social care or treatment and the management of health or social care systems and services pursuant to a contract with a health professional.
      3. Your Expert and Session preferences, such as your preferences for particular Experts and your availability for sessions.
        How we use this personal informationLegal basis we rely on
        We use this information to match you with a suitable Expert, and help you and the Expert schedule your Sessions in accordance with your preferences.The processing is necessary for the performance of a contract (namely our Terms of Service).
      4. Details of your GP and other medical contacts, such as the name and address of your GP, your psychiatrist or other specialist (if applicable), and your next of kin.
        How we use this personal informationLegal basis we rely on
        We use this information to share high level information about your Sessions and results of your diagnostic questionnaires with your GP or other specialist.We will only process your personal information in this way to the extent you give us your consent to do so.
        We use this information for safeguarding purposes.The processing is necessary for our legitimate interests, namely ensuring that we comply with our safeguarding obligations.
        The additional condition that we rely on for processing this personal information is that processing is necessary to protect your vital interests where you are physically or legally incapable of giving consent.
      5. Information about your private health insurance, such as the name of the insurer, membership number, authorisation number, and your gender.
        How we use this personal informationLegal basis we rely on
        We use this information to enable you to claim the cost of any Sessions from your insurer, or to arrange direct payment of the cost of your Sessions from your insurer.The processing is necessary for the performance of a contract (namely our Terms of Service).
        Information that third parties (e.g. employers, insurers, the NHS or a third party funder) provide to us about members
    • 4.9
      We may collect the following personal information that third parties submit to us:
      1. Your employment information. If your employer has referred you to the HelloSelf Service, or is paying for your use of the HelloSelf Service, we may receive the name of your employer, information about your employment status with that employer, and which services (or how many Sessions) your employer has paid for.
        How we use this personal informationLegal basis we rely on
        We use this information to give you access to the features of the HelloSelf Service and Sessions that your employer has agreed to pay for.The processing is necessary for our and your employer's legitimate interests, namely granting you access to the HelloSelf Service as part of your employment benefits.
        We aggregate information about how members whose use of the HelloSelf Service is paid for by the same employer, or who have been referred by the same employer, use the HelloSelf Service in order to provide aggregated and anonymised reports to the relevant employer (such as number of employees who actively use the HelloSelf Service and number of Sessions attended by all employees of that employer).The processing is necessary for your employer's legitimate interests, namely assessing how their employees use employment benefits.
      2. Referrals. If your GP or other care provider has referred you to the HelloSelf Service, we may receive medical notes and information about the condition(s) for which you have been referred from these providers.
        How we use this personal informationLegal basis we rely on
        We use this information to match you with a suitable Expert.The processing is necessary for the performance of a contract (namely our Terms of Service).
        The additional condition that we rely on for processing this personal information is that processing is necessary for the provision of health or social care or treatment and the management of health or social care systems and services pursuant to a contract with a health professional.
        We will share this information with the Expert you engage in order to enable them to structure and provide suitable advice during Sessions.The processing is necessary for the performance of a contract (namely our Terms of Service).
        The additional condition that we rely on for processing this personal information is that processing is necessary for the provision of health or social care or treatment and the management of health or social care systems and services pursuant to a contract with a health professional.
        We aggregate information about the referrals we receive (and exclude any information relating to specific health conditions) to understand how the HelloSelf service is used in order to inform our promotional efforts, how we work with partners and which partnerships to pursue in the future.The processing is necessary for our legitimate interests, namely informing how we promote the HelloSelf Service and manage our relationships with partners.
      3. Insurance information. Your insurer may share additional information relating to your insurance with us, such as the types and number of Sessions that they have agreed to cover and any excess payable by you under your insurance policy.
        How we use this personal informationLegal basis we rely on
        We use this information to give you access to the features of the HelloSelf Service and Sessions that your insurer has agreed to pay for, and to handle billing and reimbursement arrangements with your insurer.The processing is necessary for our and your insurer's legitimate interests, namely granting you access to the HelloSelf Service in accordance with your insurance policy benefits.
        We aggregate information about how we work with insurance providers to understand how the HelloSelf service is used in order to inform our promotional efforts, how we work with partners and which partnerships to pursue in the future.The processing is necessary for our legitimate interests, namely informing how we promote the HelloSelf Service and manage our relationships with partners.
    • 4.10
      Information we collect automaticallyWe also automatically collect certain personal information about you and about how you access the HelloSelf Service and your device, including the date and time you access the HelloSelf Service, the actions you take on the HelloSelf Service, the operating system and IP address you access the HelloSelf Service from, as well as your device name, model, screen resolution, operating system, user region, time zone, country code, battery level/state, and Google Click Identifier.
      How we use this personal informationLegal basis we rely on
      We use this information so we can present the HelloSelf Service to you in the correct format for your device and browser.The processing is necessary for the performance of a contract, namely the Terms of Service.
      We use this information to maintain the security of the HelloSelf Service.The processing is necessary for our legitimate interests, namely ensuring the security of the HelloSelf Service and communications between members and Experts.
      We use this information to analyse the performance of the HelloSelf Service in order to:
      • monitor and maintain the performance of the HelloSelf Service;
      • identify errors and ways in which we can improve the HelloSelf Service, including developing and testing new features.
      		We will only process your personal information in this way to the extent you give us your consent to do so.
      1. Information collected through our internal messaging service, including any information shared between members and Experts:
        How we use this personal informationLegal basis we rely on
        We use this information to ensure compliance with our Terms of Service.The processing is necessary for the performance of a contract, namely our Terms of Service and Expert Agreement.
        To the extent such messages contain information about members' health, the additional condition we rely on for processing such information is that processing is necessary for the management of health or social care systems and services pursuant to a contract with a health professional.
        We use this information to monitor the ongoing quality of the services provided by Experts.The processing is necessary for our legitimate interests, namely assessing and ensuring the quality of the services provided through the HelloSelf Service.
        To the extent such messages contain information about members' health, the additional condition we rely on for processing such information is that processing is necessary for the management of health or social care systems and services pursuant to a contract with a health professional.
    • 4.11We collect the above information through log files, cookies and similar tracking technologies (see paragraph 6 below for further information).
  5. PERSONAL INFORMATION WE AND EXPERTS COLLECT WHEN YOU PARTICIPATE IN SESSIONS

    Information received and recorded by Experts

    • 5.1When you attend a Session as a member, Experts will collect personal information from you, make notes about your Session that contain personal information about you, and maintain records of their interaction with you as a recipient of their services or treatment. They will use these records to provide their advice during the Session, maintain such records for future Sessions and to comply with their legal or professional obligations to maintain records.
    • 5.2Where the Expert is a psychologist, the processing of these records is necessary to comply with an obligation under standards established by the Health & Care Professions Council under the Health Professions Order 2001.
    • 5.3Where the Expert is a therapist, the processing is necessary for their legitimate interests, namely complying with professional obligations under the Standards of Conduct, Performance and Ethics of the British Association of Behavioural and Cognitive Psychotherapies.
    • 5.4
      In each case, the additional condition relied on for processing any personal information relating to your health is that the processing is necessary for the provision of health or social care or treatment and the management of health or social care systems and services pursuant to a contract with a health professional.

      Information we collect and how we use it

    • 5.5We also collect certain personal information about interactions between Experts and members, including the Sessions you attend on the HelloSelf Service, any notes taken by Experts and, with members' consent, any recordings of Sessions.
      1. The number of Sessions you attend.
        How we use this personal informationLegal basis we rely on
        We use this information to maintain a record of the treatment you have received to issue bills to you, your employer or insurance provider, and (if you are an Expert) facilitating payment to you.The processing is necessary for the performance of a contract, namely the Terms of Service and Expert Agreement.
        The additional condition we rely on for processing information relating to members' health is that processing is necessary for the management of health or social care systems and services pursuant to a contract with a health professional.
      2. Written Session notes and summaries taken by the Expert and uploaded to the HelloSelf Service, which may include information members provide to Experts during Sessions, and diagnoses and treatment plans provided by Experts.
        How we use this personal informationLegal basis we rely on
        We use this information to monitor the quality of the Sessions and services being performed.The processing is necessary for our legitimate interests, namely ensuring the quality of the services offered by Experts through the HelloSelf Service. The additional condition that we rely on for processing information relating to members' health is that processing is necessary for the management of health or social care systems and services pursuant to a contract with a health professional.
        We may share this information with your GP or other specialist in order to inform your ongoing treatment with them.We will only process your personal information in this way to the extent you give us your consent to do so.
        We may share extracts of this information with your insurer, at your request, if required to support an insurance claim.We will only process your personal information in this way to the extent you give us your consent to do so.
      3. Session recordings, including any audio or video recordings of your session.
        How we use this personal informationLegal basis we rely on
        We use this information to provide you with a record of the Session that you can refer to at a later date.We will only process your personal information in this way to the extent you give us your consent to do so.
  6. COOKIES AND SIMILAR TECHNOLOGIES
    • 6.1We use cookies and similar technologies. to provide certain functionalities on our Website and our App as well as to monitor and improve the HelloSelf Service in general.
    • 6.2Cookies are pieces of code that we transfer to your device for record purposes. We also use technology embedded in our App for similar purposes. In this paragraph, we refer to all of these various technologies as "cookies" for simplicity.
    • 6.3We use the following types of cookies/technologies:
      1. Strictly necessary cookies. These are cookies that are required for the operation of the HelloSelf Service such as cookies that allow you to log in to your account. Without these cookies, certain elements of the HelloSelf Service would not work.
      2. Performance cookies. These allow us to recognise and count the number of visitors, to see how visitors move around the HelloSelf Service and to monitor performance of certain features on the HelloSelf Service which helps us to improve the HelloSelf Service.
      3. Mobile device IDs. We use mobile device IDs (the unique identifier assigned to a device by the manufacturer) or advertising IDs to recognise you. We do this to store your preferences and track your use of our App. Unlike cookies, device IDs cannot be deleted, but you may reset your advertising ID in "Settings" on your mobile device.
    • 6.4For more information about the cookies we use, please see our Cookie Policy.
    • 6.5Other than cookies that are required to operate the HelloSelf Service, we will only place cookies on your device or use these technologies to collect information with your consent. If you would like to withdraw your consent to the non-essential cookies we use on our Website, you can do this by deleting any existing cookies set by our Website through your browser settings and rejecting non-essential cookies next time you access our Website. The following links contain further information about how to delete cookies from popular browsers:
      1. Delete cookies in Microsoft Edge;
      2. Delete cookies in Firefox;
      3. Delete cookies in Chrome;
      4. Delete cookies in Safari web;
      5. Delete cookies in iOS;
      6. Delete cookies in Chrome for Android.
    • 6.6Most browsers will also allow you to disable all cookies through your browser or mobile settings. These settings will typically be found in the "options" or "preferences" menu of your browser. Please note that if you choose to refuse cookies you may not be able to use the full functionality of the HelloSelf Service.
  7. HOW LONG WE KEEP YOUR PERSONAL INFORMATION
    • 7.1Unless a longer retention period is required or permitted by law, we will only hold your personal information on our systems for the following periods:
      Personal informationHow long we keep it
      Contact informationWe will store this personal information for no longer than we need it to provide the HelloSelf Service you request from us and for the other purposes set out above.
      We may also need to keep it to comply with our legal obligations and enforce our rights from time to time.
      As a result, the length of time that we keep your information will vary depending on the purposes for which we have it. In any event, we will review what information we need on an ongoing basis and will only retain it for the minimum amount of time that we need it for
      Comments, queries and feedback
      Communication preferences
      Content you submit when using the AppWe will store this personal information for as long as your account is active and for up to 90 days after you cancel.
      We may also need to keep it to comply with our legal obligations and enforce our rights from time to time.
      As a result, the length of time that we keep your information will vary depending on the purposes for which we have it. In any event, we will review what information we need on an ongoing basis and will only retain it for the minimum amount of time that we need it for.
      Clinical informationWe will store this personal information for up to 7 years in order to address any complaints or claims arising from the provision of the HelloSelf Service or advice provided by Experts, and to safeguard the interest of members and Experts.
      Information about how you access the HelloSelf ServiceWe will store this personal information forno longer than necessary to assess the performance of the HelloSelf Service and identify errors in the HelloSelf Service.
  8. RECIPIENTS
    • 8.1As required in accordance with how we use your personal information, we may share your personal information as follows:
      RecipientHow they use it
      Experts and members. Members share information with Experts, and Experts share information with members when each of them voluntarily discloses information through the HelloSelf Service (including your public profile). Experts will use and have access to personal information about members in connection with the treatment provided by Experts through the HelloSelf Service.
      The lawful basis we rely on for transferring this personal information is that the processing is necessary for the performance of a contract with you (namely our Terms of Service or Expert Agreement).
      Service providers. We may share your personal information with third party vendors and other service providers that perform services for us or on our behalf, such as providing hosting or other technical services such as analytics services, payment services or communication services.These service providers will use your personal information as processors on our instructions.
      Social media. When we interact with you through a social media App, that social media App will receive and process the personal information contained in such communications.Social media Apps will use the personal information they collect in accordance with their privacy notices.
      The lawful basis we rely on for transferring this personal information is that the processing is necessary for our legitimate interests, namely communicating with you and our customers through social media, and promoting the HelloSelf Service.
      Purchasers and third parties in connection with a business transaction.Your personal information may be disclosed to third parties in connection with a transaction, such as a merger, sale of assets or shares, reorganisation, financing, change of control or acquisition of all or a portion of our business.These recipients will use your personal information to assess the potential transaction with us, and otherwise only as disclosed in this Privacy Notice.
      The lawful basis we rely on for transferring this personal information is that the processing is necessary for our and the third party's legitimate interests, namely assessing and executing a potential transaction with us.
      Your employer, insurer or other third party funder. If you are a member, we may share limited personal information with third parties that are funding your Sessions, which may include your employer, insurer or another third party.These recipients will use your personal information to monitor your treatment and pay for sessions on your behalf.
      The lawful basis we are rely on for transferring this personal information is that the processing is necessary for our and the third party’s legitimate interests, namely providing you with access to the HelloSelf Service in accordance with the benefits that your employer, insurer, or third party provides to you, and reporting on the aggregate use of such benefits.
      Your doctors and specialists. We may share your personal information with your GP, psychiatrist or other doctors or specialists.These recipients will use your personal information in the performance of their medical role, or to advise us in connection with your treatment.
      We will only share your personal information with these recipients to the extent you give us your consent to do so.
      Law enforcement, regulators and other parties for legal reasons.We may share your personal information with third parties as required by law or if we reasonably believe that such action is necessary to (i) comply with the law and the reasonable requests of law enforcement; (ii) detect and investigate illegal activities and breaches of agreements; and/or (iii) exercise or protect the rights, property, or personal safety of HelloSelf, its users or others.These recipients will use your personal information in the performance of their regulatory or law enforcement role, or to advise us in connection with a potential claim or regulatory enforcement action.
      The lawful basis we rely on for sharing personal information with these recipients is that the processing is either necessary to comply with a legal obligation to which we are subject or is necessary for our legitimate interests, namely enforcing our rights or complying with requests from regulatory authorities
  9. STORING AND TRANSFERRING YOUR PERSONAL INFORMATION
    • 9.1Security. We implement appropriate technical and organisational measures to protect your personal information against accidental or unlawful destruction, loss, change or damage. All personal information we collect will be stored on our hosting provider's secure servers. We will never send you unsolicited emails or contact you by phone requesting your credit or debit card information or national identification numbers.
    • 9.2International Transfers of your personal information. Your personal information is primarily processed within the UK and European Economic Area. We do, however, use certain service providers located in the USA, who may receive and process your personal information on our behalf.
    • 9.3Where we transfer personal information to these service providers, we do so in accordance with agreements with these service providers that incorporate agreements approved for the transfer of personal data under the UK Data Protection Act 2018, including standard contractual clauses issued by the European Commission as amended by the approved addendum to those Standard Contractual Clauses issued under the UK Data Protection Act 2018.
    • 9.4We will also continually monitor the circumstances surrounding such transfers in order to ensure that these maintain, in practice, a level of protection that is essentially equivalent to the one guaranteed by the UK GDPR and EU GDPR.
    • 9.5If you wish to enquire further about the safeguards we use, including obtaining a copy of any Standard Contractual Clauses we have in place with recipients outside the EEA or UK, please contact us using the details in the "About us" section above.
  10. YOUR RIGHTS IN RESPECT OF YOUR PERSONAL INFORMATION
    • 10.1 In accordance with applicable privacy law you may have the following rights in respect of your personal information that we hold:
      1. Right of access. The right to obtain:
        1. confirmation of whether, and where, we are processing your personal information;
        2. information about the categories of personal information we are processing, the purposes for which we process your personal information and information as to how we determine applicable retention periods;
        3. information about the categories of recipients with whom we may share your personal information; and
        4. a copy of the personal information we hold about you.
      2. Right of portability. The right, in certain circumstances, to receive a copy of the personal information you have provided to us in a structured, commonly used, machine-readable format that supports re-use, or to request the transfer of your personal data to another person.
      3. Right to rectification. The right to obtain rectification of any inaccurate or incomplete personal information we hold about you without undue delay.
      4. Right to erasure. The right, in some circumstances, to require us to erase your personal information without undue delay if the continued processing of that personal information is not justified.
      5. Right to restriction. The right, in some circumstances, to require us to limit the purposes for which we process your personal information if the continued processing of the personal information in this way is not justified, such as where the accuracy of the personal information is contested by you.
      6. Right to withdraw consent. If you have given us your consent to process your personal information in a particular way, you have the right to withdraw that consent. Withdrawing consent will not affect the lawfulness of any processing of your personal information prior to that withdrawal.
    • 10.2You have the right to object to any processing based on our legitimate interests where there are grounds relating to your particular situation. There may be compelling reasons for continuing to process your personal information, and we will assess and inform you if that is the case.
    • 10.3If you wish to exercise one of these rights, please contact us using the contact details in the "How to contact us" section above.
    • 10.4You may also have the right to lodge a complaint with the Information Commissioner's Office. Information about how to contact the ICO is available here.
  11. LINKS TO THIRD PARTY SITES

    The Website may, from time to time, contain links to and from third party websites, including those of our partners, advertisers, social media platforms and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for their policies. Please check the individual policies before you submit any information to those websites.

  12. OUR POLICY TOWARDS CHILDREN

    The HelloSelf Service is not intended to be used by any person under 18. If you become aware that a child has provided us with personal information, without your consent, then please contact us using the details in the "How to contact us" section above so that we can take steps to remove such information as quickly as possible.

  13. CHANGES TO THIS POLICY

    Any updates we may make to our Privacy Notice will be posted on this page, and we may also provide a website notice of any material changes for a reasonable period of time. Please check back frequently to see any updates or changes to our Privacy Notice.

  14. NOTICE TO YOU

    If we need to provide you with information about something, whether for legal, marketing or other business-related purposes, we will select what we believe is the best way to get in contact with you. We will usually do this through email or by placing a notice on the Website.

Last updated: 4th August 2023