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Issues presenting

Troubleshoot camera and presentation issues in a meeting

Access to my microphone or camera was denied

​HelloSelf needs permission to use your camera and microphone in Chrome. You will be asked to allow access the first time you join a HelloSelf video call.

You can change the setting to allow HelloSelf to use your camera and microphone, click on the camera icon in the address bar and select the Always allow option.

Fix issues when you present

​If you’re not able to present in a HelloSelf video meeting, you should give your browser access to record your screen.

On an Apple® Mac® computer using macOS® Catalina® version 10.15 or later, let Firefox® or the Chrome Browser access your computer’s screen recording:

  1. Go to System preferences > click Security & Privacy.

  2. Click Privacy.

  3. On the left, click Screen recording.

    For Mac users: On the bottom left, click the lock to make changes. In the window, enter in your password > click unlock.

  4. On the right, check the Google Chrome or Firefox box.